Mist Drone Warranty Policy

MIST DRONE 

Warranty Period of Main Parts 

 

MIST DRONE 

Aircraft 

12 months 

Navigation System  

12 Months 

Motor 

12 Months 

Radar 

12 Months 

Remote 

12 months 

Charger 

12 Months 

Batteries 

12 Months or less than 600 cycles 

Spraying Systems 

No Warranty 

Propellers 

No Warranty 

Accessories 

No Warranty 

 

 


PART 1 – Limited Warranty 

What is Covered 

Under this Limited Warranty, Poladrone warrants that each Poladrone product that you purchase will be free from material and workmanship defects under normal use in accordance with Poladrone’s published product materials during the warranty period. Poladrone’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications. 

The warranty period for different products and parts varies, please check http://www.poladrone.com to verify the duration of the warranty for your product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and Poladrone. 

 

How to Obtain Warranty Service 

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Poladrone’s local service center of these Policies or through http://www.poladrone.com You will need to provide a valid proof-of-purchase or invoice for the warranty service. 

Charges may apply for services not covered by this Limited Warranty. Please contact Poladrone for information. Please note that the warranty may incur additional logistics charges upon shipping the product. 

 

What Will Poladrone Do 

Poladrone will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. Poladrone may direct you to troubleshoot and install particular software updates. 

If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to Poladrone for further examination. Poladrone will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty. 

 

What This After-Sales Policy Does NOT Cover 

This policy does not cover the following: 

× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors. 

× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. 

× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals. 

× Damage caused by a non-authorized service provider. 

× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 

× Damage caused by flights which did not follow instruction manual recommendations. 

× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.) 

× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 

× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.). 

× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals. 

× Damage caused by a forced flight when components have aged or been damaged. 

× Damage caused by reliability or compatibility issues when using unauthorized third-party parts. 

× Damage caused by operating the unit with a low-charged or defective battery. 

× Uninterrupted or error-free operation of a product. 

× Loss of, or damage to, your data by a product. 

× Any software programs, whether provided with the product or installed subsequently. 

× Failure of, or damage caused by, any third party products, including those that Poladrone may provide or integrate into the Poladrone product at your request. 

× Damage resulting from any non-Poladrone technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation. 

× Products or parts with an altered identification label or from which the identification label has been removed. 

 

Limitation of Liability 

WHEN RECEIVING SERVICE, POLADRONE IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN POLADRONE'S POSSESSION OR IN TRANSIT, IF POLADRONE IS RESPONSIBLE FOR TRANSPORTATION. 

POLADRONE IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT. 

UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL POLADRONE, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF POLADRONE, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT. 

THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH POLADRONE IS LIABLE UNDER LAW. 

AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

 

LIMITATION OF WARRANTY

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, POLADRONE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE POLADRONE ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN POLADRONE LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, POLADRONE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT POLADRONE'S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. 

 

Your Other Rights 

This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with Poladrone. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.